At SummerStyleShoes, we want you to be completely satisfied with your globally-inspired footwear. If you’re not happy with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with all tags attached
  • Original Proof of Purchase: Required for all returns/exchanges

Note on Hygiene: For health and safety reasons, we cannot accept returns on sandals, flip-flops, or any footwear that shows signs of wear or lacks original packaging.

How to Return or Exchange

  1. Initiate Your Request: Email our customer service team at [email protected] with your return/exchange request using the template below.
  2. Wait for Approval: Our Berkeley-based team will review your request within 1-2 business days and provide return instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our returns center using a trackable shipping method (return shipping costs are the customer’s responsibility).
  5. Processing: Allow 3-5 business days for processing once we receive your return.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear SummerStyleShoes Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) for return/exchange: – Product Name: [Name as shown on website] – Size: [Size] – Color: [Color] – Reason: [Please specify] For exchanges, my preferred replacement item is: – Product Name: [Name as shown on website] – Size: [Size] – Color: [Color] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is received and inspected:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account, depending on your financial institution
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • Standard shipping rates apply for the new item unless you qualify for free shipping
  • If the exchange item is of higher value, you’ll need to pay the difference

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless defective:

  • Flip-flops (all styles)
  • Sandals (all styles including Heeled, Platform, Strap, and Slides)
  • Any footwear showing signs of wear or without original packaging

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover return shipping costs.

International Returns

Customers outside the U.S. are responsible for:

  • Return shipping costs
  • Any customs fees or import taxes
  • Original shipping fees are non-refundable

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

Last Updated: [Insert Date]